Businesses in every sector looking to stay ahead of the competition may opt to get an ISO 9001 certification for their quality management system, if they already have one installed. A quality management system (QMS) is a collection of processes, procedures, and policies for the planning and execution of products and services in a company’s core businesses. A QMS that is certified to the ISO 9001 standard allows businesses to continuously improve their processes and monitor quality across the board. It enables businesses and organizations of any scale to increase efficiency and improve customer satisfaction.


ISO 9001 Quality Management Standard as a Guideline for Continuous Business Improvement

One measure of business success is how satisfied customers are with their products and services. To maintain a consistently high customer satisfaction rate, businesses must continuously monitor and analyse their business processes to determine rooms of improvement and how to address them. This is where a good quality management system (QMS) comes in. Achieving the ISO 9001 certification status provides several business benefits, such as stated below.


The ISO 9001 helps organisations define and refine business objectives relating to quality and customer satisfaction.

Business objectives are one of the primary drivers of any profitable company. From the very beginning, these business objectives must be carefully defined for departments and employees to understand their role and how they will contribute to achieving such goals. Because ISO 9001 is based on the idea of continual improvement, having this standard compels businesses to take a closer look at their guiding principles, business objectives, and marketing and sales goals to determine new opportunities and enhance suboptimal processes.


It helps businesses become more efficient and effective by reducing costs and wastes.

Because the ISO 9001 encourages companies to take a closer look at their overall processes, they are able to find flaws and bottlenecks that they may have missed before. These flaws in the system can cause delays, waste, and unnecessary costs. By addressing these issues, businesses are able to eliminate these issues and ensure streamlined processes that produce little to no waste, both in time and cost.


It improves business process performance and helps manage your risk.

Every business has a unique risk associated with it. Such risks are dependent on the type of business, its location, the processes involved in delivering a product or service, and the quality standards the business adheres to, among others. By identifying your business process, you recognize business risk and are better able to address the problems properly. ISO 9001 serves as a guide for complying with statutory and regulatory requirements so your business can decrease or eliminate business risk entirely. In fact, one international standard that enables businesses to provide their employees with safer environments to work in is the ISO 45001, which is specifically designed to improve health and safety in the workplace. Providing a safe environment for employees to work in not only reduces the number of accidents and illnesses, it also translates to less costs and increased efficiency.


It encourages a culture of continuous improvement.

Having a quality management system that is certified to the ISO 9001 standard provides a sense of prestige among employees. It encourages a culture of improvement across the enterprise because employees see the efforts to maintain such standard on a daily basis. When this desire of consistently meeting international standards is practiced, employees will feel a sense of loyalty and stability with their jobs, thereby improving employee retention as well.


It improves customer retention.

When a business enhances its processes, it’s inevitable that efficiency will increase, and products and services will significantly improve. Complying with international standards enables your business to keep up with worldwide standards that sets you apart from the competition. Customers will recognise your efforts to improve when they find consistent quality among your products and services. This helps improve customer retention and customer satisfaction.

Businesses who meet international standards are often committed to their environmental responsibilities. Especially for multinational businesses, meeting both the ISO 9001 standard and the ISO 14001 standard are of utmost importance. The ISO 14001 standard outlines the criteria for an environmental management systems, so that businesses are better able to reduce their waste and increase efficiency in resource consumption, among other benefits. Environmental management consultants aid in the certification to the ISO 14001 standard.

To learn more about ISO standards and how to get your business certified, visit ICS Consulting is composed of quality management consultants with years of experience providing in-depth knowledge and best practices on ISO certifications for all types of businesses.